Support
Contact & troubleshooting
Need help with Project Helix? Reach out below or check common issues. For product questions, see the FAQ.
Contact us
Placeholder form — not connected to a backend yet. Use for layout preview; wire to email or ticketing before launch.
Or email us directly: sales@projecthelix.ca
Before you write
- FAQ — Book 7, ORN, layout types, data usage
- Downloads — platform matrix & system requirements
- Canadian First — data residency
Early access
Downloads are not live yet. Join the notify list on the downloads page or email sales@projecthelix.ca for pilot program inquiries.
Notify me when available →Troubleshooting
Map not loading or blank tiles
- Check internet connectivity — map tiles and ORN lookups require network access.
- Android: Verify Google Maps API key is configured in the app build.
- Linux: Ensure flutter_map tile sources are reachable; check firewall rules.
- Restart the app after changing network or VPN settings.
Location / map permissions denied
Grant location permissions in system settings if the app requests them for map centering. You can still navigate manually to your jobsite by panning the map — chain capture does not require GPS if you can locate the work zone visually.
ORN segment not found when tapping the map
- Tap closer to the road centerline — lookups search within a radius of your tap point.
- Confirm you are within Ontario — ORN coverage is province-wide but not outside ON.
- Check that road authority data services are reachable (network/firewall).
Plan generation blocked / compliance error
This is intentional when the jobsite cannot fit the requested layout within Book 7 rules — for example, insufficient upstream road length for the selected closure type at the posted speed. Try a different layout type, extend your chain capture to include more upstream road, or review remediation options shown in the app dialog. The engine will not generate a non-compliant plan.
PDF export fails or is empty
- Ensure a compliant plan was generated successfully before exporting.
- Wait for the map snapshot to finish rendering on the result screen.
- Check available disk space and print/share permissions on your device.
- On Linux, confirm the printing/PDF plugin has required system libraries.
Privacy policy (placeholder)
A Project Helix–specific privacy policy will be published before general availability. For corporate data handling principles, see Candocgo Corp. and Canadian First.
Terms of use (placeholder)
End-user license terms will be published before downloads go live. Project Helix generates traffic control layouts for professional review — users remain responsible for field verification and regulatory submission.